Arica Natural Alabaster Linear Chandelier

Featuring an adjustable cable cascading into a curved shade made from natural alabaster stone, our Arica Collection adds a touch of organic elegance. Designed to highlight the beautiful variations found in natural alabaster, each luminous shade showcases delicate swirls of unique veining making each pendant truly one-of-a-kind.

DIMENSIONS

48" Width x 12" Depth x 120" Height

Width	48"
Depth	12"
Height	120"
WEIGHT	68 LBS
Number of Sockets	15
Maximum hanging distance	120"
Chain length	120"
Canopy depth	12"
Canopy width	48"

57" Width x 21" Depth x 120" Height

Width	57"
Depth	21"
Height	120"
WEIGHT	122 LBS
Number of Sockets	30
Maximum hanging distance	120"
Chain length	120"
Canopy depth	18"
Canopy width	54"

DETAILS

• Exposed airplane cable is complemented by a curved shade crafted from natural alabaster stone.
• Due to the natural materials used, each piece will vary in color and pattern.
• 15-Light Chandelier uses 15 10-watt max T3 bulbs (included).
• 30-Light Chandelier uses 30 10-watt max T3 bulbs (included).
• Individual cable lengths can be adjusted to customize the chandelier for your space.
• Adjustable drop length ranges from 12"-120".
• Can be mounted on a vaulted ceiling.
• Cable measures 120" long.
• Shades each measure 5" diameter x 5" high.
• 15-Light Chandelier ceiling canopy measures 48" w x 12" d x 2.5" h.
• 30-Light Chandelier ceiling canopy measures 54" w x 18" d x 2.5" h.
• Hardwired; professional installation required.
• Mounting hardware included.
• Safety tested for use indoors and in dry locations that are not directly exposed to excessive moisture and water.
  

NOTE

• Contact us if sloping or vaulted ceiling.
• Requires installation by a licensed electrician.
• Certified to Damp UL electrical standards.
• We always check and pack all goods carefully before shipping.
• We are always responsible for our products during the warranty period and support customers after sale.

All lamps color size can be customized. For more information, please view our  "customization".

At Lamplives, we strive to provide reliable and efficient shipping services to ensure a seamless shopping experience. Below are the details regarding our shipping process:  

We offer free shipping on all orders. 
We currently ship only within the USA.  
Order delivery time = Order preparation time + transportation time

Tax:

Our products are tax included (customers do not need to pay tax) and shipping is free of charge.

Caution:

Order preparation time:

1. All orders will take up to 2-7 business days to process before shipping. Please understand, thank you.

2. All orders will be shipped by expedited express without extra charge.

Transportation time:

Delivery to USA: 7~15 business days.

Shipping, Delivery and Deadlines

The stated shipping and delivery dates are estimates only and may be affected by a number of factors, including shipping method.

The order cut-off time is 6:00 PM (Los Angeles Time, GMT-8). If you place your order before the cut-off time, it will be processed on the same day. Orders placed after this time will be processed on the next business day.

Shipping and order confirmation

After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.

How can I track my order?

Our delivery times start from the moment the order is accepted, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.
The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.
*Please note that the tracking number must be the same as the shipping service company.

If you are still unable to track your order, please contact lamplives.com Customer Service for support: info@lamplives.com.

Contact Information

Our Email: info@lamplives.com

Our Tel: +1(469)316-5414

Service Hours: Monday-Friday 9:00 am-6:00 pm

Time zone：Los Angeles (GMT-8)

At Lamp Lives, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward refund policy to ensure your shopping experience remains worry-free.  

30-Day Money-Back Guarantee

You have 30 days from the date of receipt to return your item for a full refund. To be eligible for a refund, your item must meet the following criteria:

The return must be requested within the 30-day period.  

The item must be in its original, unused condition.

The item must be returned in its original packaging.

Note: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.

How to Request a Refund

To initiate a refund, please follow these steps:

Contact our customer service team to inform us of your intent to return the item. You can reach us via email at info@lamplives.com.

We will provide you with a return shipping label and instructions on how to return your item.

Ship the item back following the provided instructions.  

Once we receive the item and verify its condition, we will process your refund to the original payment method.  

If you want to initiate a refund, please contact us and we will provide you with a return address.

Note: If the return is not due to a manufacturer's defect, the customer will be required to ship the product back to us at their own expense, and our shipping costs will also be deducted from the refund. We'll deduct a 20% restocking fee.

Non-Refundable Items

Please note that certain items are not eligible for refunds:

Customized or personalized items.

Items that have been used or damaged by the customer.

Items that are returned more than 30 days after delivery.

Shipping Costs

While we offer free shipping for your order, the cost of return shipping will be the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Processing Time

Please allow up to 10 business days for your refund to be processed once we receive the returned item.

Depending on your bank or credit card company, it may take an additional 2-7 business days for the refund to be reflected in your account.

You will receive an email confirmation** once your refund has been processed. 

Order Cancellation

For Non-Customized Products:

Before shipment
Orders placed within 24 hours can be canceled for a full refund.
Orders placed over 24 hours ago, but not yet shipped, can still be canceled, but a 15% handling fee will be deducted.

After 24 hours, your order is already being processed and packed, which incurs operational costs.

After shipment
Orders cannot be canceled once shipped.
You may return the item after delivery, but return shipping costs are covered by the customer.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us. Our customer service team is here to ensure your satisfaction and address any concerns you may have.

Our Email: info@lamplives.com

Our Tel: +1(469)316-5414

Service Hours: Monday-Friday 9:00 am-6:00 pm

Time zone：Los Angeles (GMT-8)

We offer a 2-Year Limited Warranty for our products (excluding bulbs).

Warranty Coverage:
If you encounter any issues with the product within 2 years, please contact us at info@lamplives.com with a description of the issue, along with relevant pictures and videos.
We will respond within 24 hours and provide a solution for your issue.

Replacement for Accessories:
If the problem is with any accessories, we will provide a free replacement via express shipping, with an estimated delivery time of 9-20 business days.

Electrical Issues:
If the issue relates to the electrical circuit, our engineer will provide assistance within 1-2 business days. (Please ensure the product is installed by a licensed professional.)

Exclusions:
This warranty does not cover damages caused by misuse, improper installation, man-made damage, or natural disasters.

Post-Warranty Support:
After the 2-year warranty period, we will continue to provide technical support. However, any replacement parts and support services will be at the customer's expense.

Contact Information
If you have any questions regarding our warranty policy or require assistance, please feel free to contact us.

Our Email: info@lamplives.com

Our Tel: +1(469)316-5414

Service Hours: Monday-Friday 9:00 am-6:00 pm

Time zone：Los Angeles (GMT-8)