When you complete your order, we will send you an order confirmation email or order SMS confirmation message to your cell phone. After your order has been successfully processed and shipped, we will update you with your logistics tracking number via email or SMS. We will also update you with the logistics dispatch notification in email and SMS when your goods are about to be delivered.

You can measure your space in advance, and our designers will provide recommendations tailored to your room's dimensions and style. Whether it's the size, height, or overall design, we're here to ensure the chandelier complements your space perfectly. For more guidance, feel free to contact our support team or check our size guide.

Firstly, you don’t need to worry about potential damage during shipping. Most of our products are securely packed in wooden crates, with additional protective layers such as cardboard boxes inside. This ensures that the products are well-protected and rarely arrive damaged.

Secondly, many of our customers have placed orders with us and have been highly satisfied with the condition of the products they received. Rest assured, we prioritize the quality of your purchase experience.

Finally, in the rare event that there is an issue with your order, we are committed to providing a prompt and effective solution.

We recommend checking the parts of the lighting one week before installation to ensure everything is complete. Our fixtures are designed for easy installation and can typically be handled by an average electrician. If you encounter any issues during the installation, feel
free to contact our customer service team for assistance. Please avoid using excessive force during installation. If challenges arise, we’ll be happy to help guide you toward the best solution to ensure a smooth process.

We are able to return and exchange the products within 30 days.

If you're not satisfied with your purchase, you can return the item within 30 days from the date you received it. The item must be unused, in its original packaging, and you must request the return within the 30-day period.

Please note that return shipping costs are the customer's responsibility, unless the return is due to a defect or error on our part.

For more details on how to request a refund, please refer to our refund policy or contact us.